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Please read our terms and conditions carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
All our products are thoroughly checked and packaged with care and consideration before being send out. SKN Boutique will not be liable for any damage caused to products during the delivery process. However, in the unlikely event of a damaged or faulty item being received, please aim to contact us immediately via the Contact Us (link to contact us page) page. The customer will pay the returns postage and postage and packaging costs of unwanted items cannot be refunded.
We provide a 14-day refund or exchange policy on clothing. A valid proof of purchase must be presented within 14 days upon receipt of the item. We cannot offer a refund or exchange without a valid receipt. There are no refunds or exchanges on sale items.
The merchandise must be unworn, unwashed, unaltered and have all tags attached and intact. If your product is deemed damaged or faulty by a SKN staff member we will offer you a repair, exchange or credit note where appropriate, in accordance with your legal rights. Credit notes are valid for 6 months from the date of issue. If you are eligible for a refund, the initial shipping cost will be deducted from your refund.
Earrings are non-refundable or exchangeable due to hygiene considerations. These include earrings which are part of a set. For all other jewellery, we provide a 7 day refund or exchange policy from the date you receive the items. A valid receipt will have to be provided to qualify for this.
General wear and tear, damage or colour changes that occur with improper storage will be your responsibility, not the fault of SKN Boutique. If you have any questions regarding the care of your merchandise please contact us at
SKN Boutique are able to place orders for merchandise that is not available in store. Such bespoke orders are subject to a 100% full payment upon placing the order. Bespoke orders are made for you based on your specifications. These items are non-refundable and non-exchangeable. Such orders can only be cancelled within 24 hours of placing the order due to the nature and preparation involved. Exact colours, shades of fabric and designs on trim including lace and beading cannot be guaranteed and may differ from the sample. Fabric swatches may not be cut from the actual bolt of the fabric used for the customers’ orders and variations may occur. All beading is hand stitched to ensure the highest quality; some beading may become loose or detached during the course of normal wear. This is not a fault and SKN Boutique cannot accept responsibility for loss or damage in this event.